Sorry We’re Having Trouble Determining if Your Pc Can Run Windows 11

admin14 February 2023Last Update :

Unraveling the Mystery: Is Your PC Ready for Windows 11?

The launch of Windows 11 has been met with both excitement and trepidation as users around the globe anticipate the new features and improvements it promises. However, the upgrade path is not without its hurdles. A common stumbling block for many is the message: “Sorry, we’re having trouble determining if your PC can run Windows 11.” This article delves into the reasons behind this message, the system requirements for Windows 11, and how to troubleshoot the issue.

Understanding Windows 11 System Requirements

Before we tackle the error message, it’s crucial to understand what Windows 11 demands from your hardware. Microsoft has set the bar higher for Windows 11 compared to its predecessors, focusing on security and performance. Here are the key system requirements:

  • Processor: 1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-bit processor or System on a Chip (SoC)
  • RAM: 4 GB or more
  • Storage: 64 GB or larger storage device
  • System Firmware: UEFI, Secure Boot capable
  • TPM: Trusted Platform Module (TPM) version 2.0
  • Graphics Card: DirectX 12 compatible graphics / WDDM 2.x
  • Display: >9” with HD Resolution (720p)
  • Internet Connection: Microsoft account and internet connectivity required for setup for Windows 11 Home

These requirements are a baseline for installing Windows 11, but the error message in question suggests that the system is having difficulty verifying if your PC meets these criteria.

Deciphering the Error Message

When you encounter the error message “Sorry, we’re having trouble determining if your PC can run Windows 11,” it typically indicates a communication issue between your system and Microsoft’s compatibility checking tools. This could be due to various reasons, such as outdated system information, connectivity issues, or even a glitch in the compatibility checking software itself.

Common Causes of the Error

Several factors can trigger this error message, including:

  • Outdated BIOS or firmware that does not support Secure Boot or TPM 2.0
  • Hardware that does not meet the minimum system requirements
  • Missing updates or drivers that are necessary for the compatibility check
  • Temporary glitches or bugs in the Windows Update service or the PC Health Check app

Step-by-Step Troubleshooting Guide

To resolve the issue and determine if your PC can run Windows 11, follow this comprehensive troubleshooting guide.

Step 1: Update Your System

Ensure that your PC is up to date with the latest Windows updates and drivers. This can resolve compatibility issues and provide the latest version of the PC Health Check app.

Step 2: Check BIOS/Firmware Settings

Access your PC’s BIOS or UEFI settings to verify if Secure Boot and TPM 2.0 are enabled. These features are often disabled by default, especially on older systems.

Step 3: Use the PC Health Check App

Microsoft’s PC Health Check app is designed to assess your system’s compatibility with Windows 11. Download and run the app to get a detailed report on your hardware’s readiness for the upgrade.

Step 4: Manual Compatibility Check

If the PC Health Check app fails, you can manually review your system’s specifications against the Windows 11 requirements. Use tools like ‘dxdiag’ for graphics information and ‘tpm.msc’ to check TPM status.

Step 5: Seek Expert Assistance

If you’re still facing issues, consider reaching out to a professional or Microsoft support for further assistance. They can provide insights that automated tools may miss.

Case Studies and Examples

Real-world examples can shed light on the challenges and solutions related to upgrading to Windows 11. For instance, a user with an older system might find that a BIOS update is all that’s needed to enable Secure Boot and TPM 2.0, thus resolving the error message. Another user might discover that their hardware is simply too outdated and requires an upgrade to be compatible with Windows 11.

FAQ Section

What is TPM 2.0 and why is it required for Windows 11?

TPM 2.0 is a secure crypto-processor that enhances hardware security. Windows 11 requires it for features like BitLocker encryption and Windows Hello.

Can I bypass the TPM 2.0 requirement to install Windows 11?

While there are unofficial methods to bypass the TPM 2.0 requirement, it is not recommended as it may compromise system security and stability.

Will Windows 11 run on a system that barely meets the minimum requirements?

Yes, but the performance may not be optimal. It’s advisable to exceed the minimum requirements for a better experience.

Is it possible to upgrade my PC to meet Windows 11 requirements?

In many cases, yes. Upgrading components like RAM and storage is straightforward, but a new processor or motherboard may be necessary for older systems.


Navigating the complexities of upgrading to Windows 11 can be daunting, especially when faced with compatibility issues. By understanding the system requirements, utilizing the PC Health Check app, and following a structured troubleshooting approach, you can determine whether your PC is ready for Windows 11. Remember, keeping your system up to date and consulting with professionals when in doubt can make the transition smoother and more secure.


For further reading and to stay updated on the latest requirements and troubleshooting methods, refer to Microsoft’s official documentation and support forums.

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