Ws-37469-9 Ps4 Error Code Fix

Understanding the WS-37469-9 PS4 Error Code

The PlayStation 4 (PS4) is a powerhouse of gaming entertainment, but like any complex piece of technology, it can sometimes run into issues. One error that can be particularly frustrating for users is the WS-37469-9 error code. This error typically indicates a network connectivity problem that prevents users from accessing online features, such as multiplayer gaming or streaming services. Before diving into the solutions, it’s essential to understand what this error code means and why it occurs.

Common Causes of the WS-37469-9 Error Code

Several factors can trigger the WS-37469-9 error code on your PS4. Here are some of the most common causes:

• Network Congestion: High traffic on your home network or on the PlayStation Network (PSN) can lead to this error.
• Service Outages: Sometimes, the PSN itself may be down or undergoing maintenance, which can cause this error to appear.
• Incorrect Network Settings: If your PS4’s network settings are not configured correctly, it can lead to connectivity issues.
• ISP Issues: Problems with your Internet Service Provider (ISP) can also result in network-related errors on your PS4.
• Firewall or Security Settings: Overly restrictive firewall or security settings can block the PS4 from connecting to the PSN.

Step-by-Step Solutions to Fix the WS-37469-9 Error Code

When faced with the WS-37469-9 error code, there are several troubleshooting steps you can take to resolve the issue. Let’s explore these solutions in detail.

Check PlayStation Network (PSN) Status

Before making any changes to your PS4 or network settings, it’s crucial to check if the PSN is operational. You can do this by visiting the official PSN Status page. If there are any ongoing issues or maintenance work, you may need to wait until Sony resolves these problems before you can connect successfully.

Restart Your Router and PS4

A simple but often effective solution is to restart both your router and PS4. This can help clear any temporary glitches affecting your network connection.

1. Turn off your PS4 and unplug it from the power source.
2. Turn off your router and unplug it as well.
3. Wait for a few minutes before plugging both devices back in.
4. Turn on your router and wait for it to fully restart.
5. Turn on your PS4 and attempt to connect to the PSN again.

Update Your PS4 System Software

Running outdated system software on your PS4 can lead to compatibility issues with the PSN. Ensure your PS4’s system software is up to date by following these steps:

1. Go to the PS4 home screen and select “Settings.”
2. Choose “System Software Update” and allow any updates to install.
3. Once the update is complete, restart your PS4 and try connecting again.

Change Your DNS Settings

Sometimes, changing your DNS settings to a more reliable service like Google DNS or OpenDNS can resolve network issues.

1. Go to “Settings” on your PS4 home screen.
2. Select “Network” and then “Set Up Internet Connection.”
3. Choose your connection type (Wi-Fi or LAN) and select “Custom.”
4. Set IP Address Settings to “Automatic” and DHCP Host Name to “Do Not Specify.”
5. For DNS Settings, select “Manual” and enter the following:

Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4

Or for OpenDNS:

Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

After entering the DNS settings, continue with the default settings for MTU and Proxy Server. Save the changes and test your internet connection.

Modify MTU Settings

Modifying the Maximum Transmission Unit (MTU) settings can sometimes improve network stability. To change MTU settings:

1. Follow the steps above to reach the “Custom” network setup.
2. When you reach the MTU Settings, select “Manual.”
3. Change the MTU value to 1473 and save the changes.
4. Test your internet connection to see if the error persists.

Contact Your ISP

If none of the above solutions work, the problem might be with your ISP. Contact them to ensure there are no issues on their end that could be affecting your PS4’s connectivity.

Advanced Troubleshooting Techniques

For users who are comfortable with more advanced troubleshooting, there are additional steps that can be taken to resolve the WS-37469-9 error code.

Port Forwarding

Port forwarding can help establish a more stable connection between your PS4 and the PSN. You’ll need to access your router’s settings and forward the following ports to your PS4’s IP address:

• TCP: 80, 443, 3478, 3479, 3480
• UDP: 3478, 3479

Consult your router’s manual or online support for specific instructions on how to set up port forwarding.

Place PS4 in DMZ

Placing your PS4 in the Demilitarized Zone (DMZ) of your router can remove restrictions that might be causing connectivity issues. This step involves assigning a static IP to your PS4 and adding that IP to the DMZ section in your router settings. Be aware that this can expose your PS4 to security risks, so proceed with caution.

Preventive Measures to Avoid Future Errors

To minimize the chances of encountering the WS-37469-9 error code in the future, consider the following preventive measures:

• Regularly update your PS4 system software.
• Maintain a stable internet connection with adequate speed for gaming.
• Avoid network congestion by limiting the number of devices connected to your network during gaming sessions.
• Consider using a wired connection (Ethernet) for a more stable and faster connection than Wi-Fi.
• Keep an eye on the PSN status and plan your gaming sessions accordingly.

Frequently Asked Questions (FAQ)

Can the WS-37469-9 error code be caused by a problem with my PS4 hardware?

While it’s possible for hardware issues to cause network problems, the WS-37469-9 error code is typically related to network connectivity and not hardware. If you suspect a hardware issue, contact Sony support for further assistance.

Is it safe to change DNS and MTU settings on my PS4?

Yes, changing DNS and MTU settings is safe and can be easily reverted if needed. These changes often lead to improved network performance.

How do I know if the PSN is down?

You can check the status of the PSN by visiting the official PlayStation Network Service Status website. Any ongoing issues or maintenance will be listed there.

What should I do if none of the solutions fix the WS-37469-9 error code?

If you’ve tried all the solutions and the error persists, it may be time to contact Sony’s customer support for further assistance. They can provide additional troubleshooting steps or service options.

Conclusion

The WS-37469-9 error code on the PS4 can be a source of frustration, but with the right troubleshooting steps, it can often be resolved. By understanding the common causes and applying the solutions outlined in this article, you can get back to enjoying your online gaming and entertainment. Remember to take preventive measures to minimize the chances of encountering this error in the future, and always keep your PS4 system software up to date.

If you continue to experience issues, don’t hesitate to reach out to Sony’s customer support for help. With patience and a methodical approach, the WS-37469-9 error code can be a thing of the past.